Buying Questions:

Q: Can I bid online or by telephone?
A: No, not presently. However, we can accept Absentee Bids - click here for details. We have looked at the systems on offer for online bidding, but consider the extra costs we would have to pass on to our customers to be unacceptable at present. Like all technology, the costs are bound to come down in the future, and we are constantly monitoring the options. We are primarily a real-life, in-person auction, where you can see and touch the items on offer.

Q: I can't get to the auction, can I leave a bid?
A: Yes, we can accept Absentee Bids. Please read the instructions here before contacting us though! - and don't leave it until the last minute, as we must have a deposit in our bank before the auction to accept your bids.

Q: What is your buyer's premium?
A: Our standard buyers premium is 10% added to the hammer price.

Q: What methods of payment do you accept?
A: We accept CASH or DEBIT CARDS only. We do NOT accept cheques or credit cards. For absentee bidders we also accept payment by BACS/CHAPS (bank transfer)

Q: What are your terms?
A: Our standard terms can be found here.

Q: If I buy more than I can take home on auction day, can you store items for me?
A: Yes, we generally offer 2 weeks free storage after auctions held at the Elephant House, and can normally arrange to meet with you by prior arrangement for collection 7 days a week including evenings. After this 2 week period, a storage fee of £1 per item per day is charged. All items must be paid for on auction day, but any storage fees due can be paid on collection of lots. All items are left at buyers risk.

Q: Can you ship items for me?
A: Yes, we can pack and ship items worldwide at competitive rates. Please ask for a quote.

Q: How do I get a printed catalogue?
A: We do not produce printed catalogues. This helps to keep our costs and therefore our charges to you, to a minimum. All items are listed in our online catalogues with a colour photo where possible. A couple of days before each auction, we produce a simple PDF version of the catalogue without all the photographs for you to print off at home. This uses far less paper and ink than printing off the full web-version of the catalogue.

Q: Why are there no lot numbers showing in the online catalogue?
A: We like to lay out the auction room to display items as best as possible. Many of the items we sell are large, or are seen to their best advantage hung up on the walls etc. For this reason, we list all the items in the catalogue as they come in, but constantly re-arrange the auction room to best advantage for display purposes. We then assign lot numbers at the last minute, so that the auction runs in order around the room, making it easy for everyone to find the items they are interested in. Lot numbers are generally assigned and added to the catalogue on the Friday afternoon before the auction, and the printable catalogue is then made available as a PDF file.

Please get in touch via the Contact page for any other enquiries.

Attending the Auction Questions:

Q: Are refreshments available?
A: We have a Tea / Coffee / Hot Chocolate machine in the auction room (just 30p per cup). As for food, we are literally a couple of minutes walk from The Parade - the main shopping street in town which is full of the usual suspects. If you venture down the parade a little and turn left/right into Warwick Street, or a little further down still and left/right into Regent Street, you can find a great selection of more independant cafes, bars and restaurants than the big chains that inhabit The Parade. Map here

Q: Where can I park?
A: We are right in the town centre, a couple of minutes away from large pay & display car-parks (Look out for the blue P2 and P4 signs). Our street - Morton Street - is residents only parking, but within just a few minutes walk you can find free parking if you prefer - many people park in Villiers Street - just keep an eye on the road signs, as many streets have restrictions even on Sundays, and the Parking Wardens are very keen at earning their bonuses around here!. Map here

Q: How fast does the auctioneer go?
A: 100 lots per hour - you can usually set your watch by this!